Retailers need a licence from both the PPL and PRS to play music anywhere in store. If others can hear it, be they employees or customers, then a licence is required. Both websites give details of who needs a licence and why, and also online applications for the respective licences.
PRS have made a series of commitments under a code of practice, which is available here
Detailed in the code are commitments to:
- Provide information about the general governance, licensing and membership activities of PRS for Music
- Set standards of conduct that members and licensees can expect from the society
- Set standards for transparency
- Outline the complaints procedure for members and customers
- Provide an independent ombudsman for complaint resolution
