The following information has been provided by Paypoint for retailers on the Energy Bills Support Scheme and redeeming prepayment vouchers.
Energy Bills Support Scheme vouchers will be presented to retailers as a letter from their Energy Supplier or as a bar code on a mobile device. Before processing a voucher please ask for ID, which should match the name and address on the voucher.
Please follow the simple steps outlined below, and PayPoint will credit the voucher’s value within three working days. You will also be paid your usual commission for each transaction.
Transaction one - voucher redemption
1. Before scanning the voucher barcode, please ask the customer to give you their electricity key, gas card or Smart Meter card.
2. Scan the barcode using the PayPoint scanner*.
3. When the screen displays CONFIRM TRANSACTION check the amount on the screen matches the amount printed, then select CONFIRM.
4. Put the e-coupon redemption receipt that your PayPoint terminal prints into your till.
Transaction two - energy top-up
5. Insert the customer’s key or gas card into the terminal or swipe their Smart Meter card and complete a top-up for the value of the voucher.
*If the barcode will not scan: Select the EMONEY & DIGITAL CASHOUT button on the PayPoint terminal followed by CASHOUT and then I-MOVO PAYOUT on the touch screen and enter the barcode number.
Continue the transaction instructions from point No.3 above.
If you have any questions, please contact the PayPoint Call Centre on 0330 400 0000.
About the Energy Bills Support Scheme
The Energy Bills Support Scheme is a government discount totalling £400 which is being paid to households over winter 2022/23 to assist with energy bills. We are working with energy companies to distribute these funds to their Pay As You Go customers who will receive the discount as energy credit vouchers.
During this period you can expect to see additional customers in your store as the recipients will receive two vouchers worth £66 and four vouchers worth £67 from October 2022 until March 2023 which can be used in any PayPoint store to top up their electricity keys, gas cards or Smart Meter card.
