Guest Blog: Convenience 2.0 (Jason Pallant, ACRS)
I recently had the pleasure of participating in the ACS Global Summit and ACS Summit held in Birmingham in April. I was invited to present in a session titled 'Changing Consumer Needs' which, as a consumer researcher working with retailers in the Australian market, was a topic of great interest.
I do not have a heavy background in the convenience sector, although our centre, the Australian Centre for Retail Studies based out of Monash University, has worked closely with the Australian equivalent of the ACS so I had some level of background knowledge, mostly from a shopper insights perspective.
Throughout the four days I spent at the ACS Summits and with the ACS team I learnt a lot about the convenience sector, both in the UK and abroad, and the retail market in general. I thought it worthwhile to share these learnings given that, as discussed below, a key outtake from the sessions was the importance of collaboration and the active sharing of experiences and knowledge.
Therefore, below is a summary of some observations, insights and knowledge I gained as an international observer who is a relative outsider to the convenience sector.
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